Understanding our refund terms for products and services
Defective or Damaged Products
Full refund for items that arrive damaged, defective, or not as described within 30 days of delivery
Service Cancellation
Full refund available if service is cancelled before project commencement or within 48 hours of booking
Unopened Products
Products in original packaging and unused condition can be returned within 14 days for full refund
Partial Service Completion
Partial refunds available for services based on work completed and project milestones
Non-Refundable Items
Custom products, digital downloads, perishable items, and completed services are non-refundable
Request Review
We review and approve your refund request
Return Processing
Product return and quality inspection (if applicable)
Refund Processing
Refund initiated to your original payment method
Bank Processing
Your bank or payment provider processes the refund
Contact our support
Reach out via chat, email, or phone with your order details
Provide order information
Share your order number and reason for refund
Return if required
Ship back products if applicable (we'll provide return label)
Receive refund
Get your refund processed to original payment method
• Refunds are processed to the original payment method used for purchase (cards, mobile money, etc.)
• Shipping costs are refundable only if the item was defective or incorrectly shipped
• Custom, personalized, or made-to-order products have a 48-hour cancellation window
• Digital services and downloads are non-refundable once delivered or accessed
• Bulk orders and business purchases may have different refund terms - contact support
• International orders may have additional processing time due to currency conversion
• Refund requests must include original order number and reason for return
• Products must be returned in original condition with all accessories and packaging
Our support team is here to assist you with any refund questions